Privacy, discretion and confidentiality
During the Coronavirus (COVID-19) outbreak we continue to provide advice and treatment in isolation conditions. You will be seen only by a doctor and meet no other members of the public. We are also offering a one week sexual boost course of treatment as an alternative to the regular ED treatment. Call us to talk through the options and how we can best help you.
Erectile dysfunction is one of the most sensitive and personal afflictions any man faces and nobody understands better than us your need for total privacy, discretion and confidentiality. This starts from the moment you contact us through to a successful outcome.
From the beginning we will agree where and when you communicate with us. We can agree to communicate via a preferred medium like email or to agree times when you can talk freely over the phone without the risk of you being overheard. We will never disclose over the phone to anyone else the nature of our business or that you are a patient of our clinic.
Our main clinic is based in Richmond upon Thames, adjacent to Ham common. It has no external signing indicating that it treats patients with erectile dysfunction and no other patient will be aware of the therapy that you undergo with us. It is a medical clinic that treats a number of unrelated conditions and in the waiting room no one except the clinical receptionist will know the nature of your visit.
All consultations will take place in a private consultation room thus maintaining your privacy, discretion and confidentiality. You are welcome to attend the consultations with your partner of whatever gender.
Naturally your treatment from start to finish is totally confidential. We will not disclose any information medical or otherwise without you express prior consent.